Justice Connect have launched a new version of their self-help tool Dear Landlord.

Dear Landlord can help renters identify what actions they need to take provide the necessary guidance and information to help them avoid eviction due to rent arrears. 

To use Dear Landlord, please visit the Justice Connect website (External link)

How Dear Landlord works

Dear Landlord first asks renters a series of questions and, based on their answers:  

  • Empowers renters to generate tailored letters to their rental provider to negotiate a payment plan for rent arrears;  
  • Helps renters navigate VCAT proceedings, including generating VCAT review applications for renters who have missed VCAT hearings; 
  • Helps renters understand their rights under the new rent arrears process and what to expect 
  • Provides renters with information on ending leases; 
  • Provides renters with information on the transitional process if they have COVID-19 rent reduction agreements or orders; and 
  • Refers renters for specialised legal and financial help where it matters most.  

To accompany the new version of Dear Landlord, Justice Connect have also produced an explanatory video that takes people through Victoria’s new rental laws.  

The Commissioner for Residential Tenancies likes to hear what renters are experiencing. Tell us your story about a good experience or a problem you had to deal with while renting.

Tell us your story (External link)