A key element of my role is to recognise and act on systemic and community-wide issues affecting renters that arise from the scope or coverage of their rights, laws that have a negative impact on them or the poor conduct and practices of rental providers and property managers. Where I find opportunities to strengthen the rights of renters or improve market practices, I will inform government and rental sector stakeholders for their consideration and action.

As Commissioner for Residential Tenancies I: 

  • collaborate with stakeholders and manage a key stakeholder reference group aimed at ensuring an ongoing dialogue to hear issues and identify and explore possible options for improvement

  • connect with renters by establishing a network of renters and through digital channels to gain firsthand knowledge of the problems they experience and use that network to disseminate relevant information to renters

  • contribute to the implementation of the new rental laws through the early identification of emerging issues for renters and the provision of advice to government and stakeholders

  • pursue issues for renters across the private rental sector including in the areas of discrimination, specialist disability accommodation, community housing, student accommodation, rooming houses and caravan and residential parks

  • monitor trends impacting on the rights of renters including emerging market practices and technologies, and

  • effectively communicate and report on renter issues to influence change.