The Commissioner's role

The Commissioner for Residential Tenancies provides independent advice to the Victorian Government to recommend changes to renting laws, programs and services to improve the renting rights, practices and tenant experiences across Victoria.

Dr Heather Holst as Victoria's first Commissioner for Residential Tenancies listens to the first-hand experiences of renters, renter advocacy groups and key stakeholders to identify community-issues and advocate for opportunities for change to Government.

The Commissioner will:

  • expose market practices and regulatory gaps that erode the rights of renters
  • further initiatives to increase renters' understanding and knowledge of their rights
  • pursue opportunities to strengthen the rights of renters and improve market practices
  • support the development of improved dispute resolution processes and other mechanisms to better enable renters' to exercise their rights
  • pursue opportunities to better
  • assist in the implementation of the amendments to the Residential Tenancies Act (External link) (External link) to ensure the reforms improve renter experiences as intended 
  • work collaboratively with government and rental sector stakeholders for their consideration and action

Tell the Commissioner about renting issues that affect you 

The Commissioner listens to the experiences of tenants in private rental (as well as residents of rooming houses, caravan parks and residential parks, and specialist disability accommodation) through: 

What the Commissioner cannot do

The Commissioner and her team cannot provide direct support or legal advice to renters.

The Commissioner’s role is not individual advocacy such as resolving disputes, providing legal advice, representing renters at court or tribunal hearings or dealing with complaints about government services. Other agencies and support services deal with these matters.

For information about these agencies and services, visit our Where to get help page.

Within this section



See how the Commissioner will consult. Download the Commissioner's 2019-2022 Stakeholder Engagement Strategy.